Buyer FAQ's

How do I pay for my new logo?

Once you select your new logo you can pay for it through PayPal or by credit card directly at the bottom of the PayPal login screen.  We use PayPal because it is trusted and used by more people than any other merchant facility.  

Can I get a refund if I don’t like the logo?

We don’t offer refunds.  All sales are final.  Included in the price of your new logo though is a customisation service by the designer.  They will work with you to change the text and colour of the logo.  Once this is complete you will be sure to love your new logo.

When I buy a logo, will anyone else be able to buy it again?

Once you pay for your logo, it is immediately withdrawn for sale to anybody else on the Strong Logos website.  You will own it and will have full control over what happens to the logo from that point in time.  You can even resell it if you like.  It’s all up to you as you are the new owner of the design.

Why are the logo prices different?

There are a lot of factors that go into the design of a great logo.  When it comes to price, the designers of the logos displayed on the Strong Logos website price them as they see fit.  They have a product for sale and as such, they are allowed to set the price.  The most important thing to remember is that your new logo is going to help provide the best first impression of your business.  Most people immediately form an opinion about a business just based on the quality of their logo.  Don’t worry about the price.  Worry about the quality of your new identity.

Do you trademark / copyright the logo for me?

We don’t.  Once you purchase your logo though, you own it and may do anything you like with it.  Copyright protects original works of authorship including literary, dramatic, musical, and artistic works.  Copyright does not protect names, titles, slogans, or short phrases.  To protect your logo you should look in to trademarking it.  However, copyright protection may be available for logo artwork that contains sufficient authorship.  You can find more information on trademarking your logo by searching google with such a phrase as "trademark my logo”.

How will I receive the logo files?

As soon as your payment is confirmed you will be provided with access to your download page.  From there you will be able to download your new logo.  If you don't already have an account, you will receive new account details via email.

How do I get my logo customised?

When you receive your logo files, you will also receive the contact details for the designer of your new logo.  Use those details to make contact with them.  They will be more than happy to to make some small tweaks to your logo like text and color changes.

What software do I need to open the logo files?

When you purchase your new logo, you will be provided with a .EPS and a .JPG file.  The .EPS file can easily be opened with Adobe Illustrator or similar.  The .JPG file can be opened by any graphics application on your computer system or indeed be inserted into a document created with Microsoft Word or Apple Pages or similar.

Can I contact the designer directly?

Absolutely!  Their contact details are provided to you along with your new logo.  If you require any changes to colour or text in the logo then you should contact them as soon as possible in order to have the modifications made.

What if I need more help?

If you need more help with anything on the Strong Logos site then you can contact us directly at [email protected]